Search, triage and draft replies to support e-mail and chat in your Yuva inbox, cloud or self-hosted, with drafts a teammate reviews.
by productdevbook· Customer supportUnclaimed · Yours? Claim it
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About
The MCP server built into Yuva, an open-source customer messaging app. Yuva puts support e-mail, live chat and in-app messages from several products into one shared inbox. It's made by productdevbook, an independent developer, and is in beta. What you can do with it - Search conversations (including by SLA state), read threads and see counts - Triage: assign, set status, snooze, label, move or bulk-update conversations, and add internal notes - Draft replies, with help center articles attached as cards. A teammate reviews each draft and sends, edits or discards it, unless your workspace lets bots send. - Summarize a conversation, triage an inbox or get a weekly report with its built-in prompts - Look up, create and update contacts - With the right scopes, also draft help articles and newsletters, set up live chat on a site, read analytics and move a mailbox into Yuva How it connects Pluginboard can't show one-click steps for Yuva, because its address depends on where your Yuva runs. On Yuva cloud it's https://app.useyuva.com/mcp. On your own server (one Docker image and Postgres) it's /mcp on that server, for example https://support.example.com/mcp. Add the address to your agent as a remote MCP server and sign in with OAuth: you pick the workspace and what the agent may do. For automations, send a Yuva API key as a Bearer token instead. Claude and ChatGPT connectors need a public https address. For a private server, Claude Desktop can open the yuva.mcpb bundle from a GitHub release, which asks for the server URL and an API key. Good to know - Beta: the API can still change before 1.0, and the code hasn't had an independent security audit. - Customer text comes back marked as data, never as instructions. - Tools you don't have the scope for aren't listed. Sending replies, scheduling broadcasts and publishing stay with your team unless an owner allows them. - The server is AGPL-3.0; the SDKs are MIT.
Once it’s added
“List my Yuva inboxes and draft a reply in Turkish to the open conversation in the Turkish inbox.”
“Triage the open conversations in my support inbox.”
Before you add it
Reads only
Conversations, threads, labels and counts · Contacts and their notes · Help center articles, reports and analytics, with the right scopes
Makes changes · your agent can ask first
Drafts replies for a teammate to review and send · Assigns, labels, snoozes and closes conversations, and adds notes · Creates and updates contacts · Drafts help articles, newsletters and What's new entries without publishing them
From people who use it
Step by step
Nothing new reaches your agent until a person has looked at it.
Plugins people install alongside Yuva.
No reviews yet. Used Yuva? Say how it went.
Write a review“Which conversations are about to breach their SLA?”
“Summarize this conversation and add a note for the team.”
“Find what customers searched for in the last 30 days without finding an answer and draft the three most important articles.”
“Which pages lead to the most conversations this month?”
Scanned on every change, and again when our rules improve.
MuseSupported
Grok BotSupportedTell us and a person on the trust team will look at it. Or email [email protected].
Nobody has shared how they use Yuva yet.
Security scan
Passed
Safe to install in every agent it supports. Runs remotely on {yuva_host} · not an mcp server.
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