Customer Support
Security scan passedAnthropic's support playbook for Claude: triage tickets, research answers, draft replies, package escalations and write KB articles.

Ask your agent what customers are saying in Modem, run the Modem Agent, and update topics, companies and people from the chat.
by Modem· Customer supportUnclaimed · Yours? Claim it
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About
Modem's own MCP server. Modem gathers customer feedback from chat, issue trackers and support inboxes and groups it into topics, people and companies. This server lets your agent search all of that, run the Modem Agent against your connected tools, and update your Modem workspace. What you can do with it - Ask about your feedback in plain words, such as what customers are saying about billing this month. Search only reads and doesn't use agent credits. - Run the Modem Agent for multi-step work, like summarizing the week's highest-priority bug reports or checking which customers asked for SSO and whether Linear issues already exist - Change a topic's priority, state or archived status, or update up to 100 topics at once - Create, update and merge companies and people, and add people to a company - List, create and change automations, the prompts Modem runs on a schedule or when something happens - Look up how Modem works in its docs How it connects Modem hosts it at https://mcp.modem.dev/mcp. The first time, you sign in with OAuth, choose your Modem organization and approve its permissions; there's no API key. Modem also publishes its own plugins for Claude, for ChatGPT and Codex, and for Cursor, which connect to the same server. Read-only when you want it Modem's permissions are granted separately. Approve only data:read and your agent can search, read the docs and list automations, but can't run the agent or change anything. agent:invoke adds agent runs and the write tools. Good to know - You need a Modem account in the organization you connect. - Write tools act as you, within your role, and apply changes straight away. Merges can't be undone from your agent, and most agents ask you to confirm them. - Agent runs use your organization's Modem credits. - Calls are limited to 20 a minute per tool for each organization.
Once it’s added
“What are customers saying about billing in the last month?”
“Use Modem to summarize the highest-priority bug reports from the last 7 days.”
“Ask Modem which customers requested SSO and whether any related Linear issues already exist.”
Before you add it
Reads only
Feedback, topics, people and companies, through plain-language search · Your automations and their recent runs · Modem's docs
Makes changes · your agent can ask first
Runs the Modem Agent, which can use your connected tools · Changes topics' priority, state or archived status · Creates, updates and merges companies and people · Creates and changes automations
From people who use it
Step by step
Nothing new reaches your agent until a person has looked at it.
Plugins people install alongside Modem.
No reviews yet. Used Modem? Say how it went.
Write a reviewA hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
Add to VS Codecopilot mcp add --transport http modem https://mcp.modem.dev/mcp
A hosted server: nothing runs on your machine.
Add to Cursor.cursor/mcp.json{
"mcpServers": {
"modem": {
"url": "https://mcp.modem.dev/mcp"
}
}
}A hosted server: nothing runs on your machine.
claude mcp add --transport http modem https://mcp.modem.dev/mcp
A hosted server: nothing runs on your machine.
codex mcp add modem --url https://mcp.modem.dev/mcp
A hosted server: nothing runs on your machine.
~/.gemini/config/mcp_config.json{
"mcpServers": {
"modem": {
"url": "https://mcp.modem.dev/mcp"
}
}
}A hosted server: nothing runs on your machine.
gemini mcp add --transport http modem https://mcp.modem.dev/mcp
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
openclaw mcp add modem --url https://mcp.modem.dev/mcp --transport streamable-http
A hosted server: nothing runs on your machine.
opencode mcp add modem --url https://mcp.modem.dev/mcp
A hosted server: nothing runs on your machine.
hermes mcp add modem --url https://mcp.modem.dev/mcp
~/.hermes/config.yaml{
"mcp_servers": {
"modem": {
"url": "https://mcp.modem.dev/mcp"
}
}
}Scanned and passed · checked 6 h ago
Plugins people install alongside Modem.
Anthropic's support playbook for Claude: triage tickets, research answers, draft replies, package escalations and write KB articles.
A community skill that has your agent write polite Thai-language replies, apologies and refund messages for LINE OA, Shopee and more.
WYRE's community plugin for MSP help desks on Freshdesk: triage the queue, summarize tickets, reply and look up contacts and SLAs.
Nobody has shared how they use Modem yet.
“Mark the topic about SSO login failures as high priority in Modem.”
“Find the duplicate Acme companies in Modem and merge them into the one with the acme.com domain.”
“Pause my weekly bug digest automation in Modem.”
Scanned on every change, and again when our rules improve.
Tell us and a person on the trust team will look at it. Or email [email protected].
Security scan
Passed
Safe to install in every agent it supports. Runs remotely on mcp.modem.dev · needs your sign-in.