Search, read, update and reply to Freshdesk tickets from your agent, through usefulapi's independent hosted server.
by Usefulapi· Customer supportUnclaimed · Yours? Claim it
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About
An independent hosted MCP server for Freshdesk, made by usefulapi, not by Freshworks. usefulapi is run by an independent developer in the Czech Republic and hosts MCP servers for many SaaS tools. This one calls the Freshdesk API with your own credentials, so your agent can find and read tickets, look up customers and, when you ask, create, update and reply to tickets. What you can do with it - Find open, urgent or unassigned tickets by status, priority, agent, group or tag - Read a ticket with its public replies and internal notes, and sum up what happened so far - Create a ticket for a customer, or change a ticket's status, priority and other fields - Reply to a ticket (the reply is sent to the requester) or add a note, which is private by default - Search, create and update contacts, and list or create companies - List your support agents and the groups tickets are routed to How it connects usefulapi hosts it at https://freshdesk.usefulapi.io/mcp. Add only the address: the server signs you in with OAuth, and its login page asks for your Freshdesk domain and your Freshdesk API key (in Freshdesk, under Profile settings). Don't put an Authorization header or an API key in your agent's config; usefulapi says some clients then send that header instead of the login token, and every call fails. Good to know - This is a third-party service: usefulapi keeps your Freshdesk API key, per user, and uses it to call the Freshdesk API on your behalf. Your Freshdesk plan and Freshworks' terms still apply. - Read tools never change data, and the server tells your agent to ask you before anything that creates or changes it. - The free plan covers 50 tool calls a month. More needs usefulapi's paid Pro plan, which covers this server only; the server's own tools show your usage and return a payment link.
Once it’s added
“How many tickets are still open and unassigned right now?”
“Show me urgent tickets that have not been resolved yet.”
“What replies and notes are on the latest ticket from Jane Smith?”
Before you add it
Reads only
Tickets, with their replies and notes · Contacts and companies · Agents and groups
Makes changes · your agent can ask first
Creates and updates tickets · Replies to tickets and adds notes · Creates and updates contacts, and creates companies
From people who use it
Step by step
Plugins people install alongside Freshdesk MCP by usefulapi.
No reviews yet. Used Freshdesk MCP by usefulapi? Say how it went.
Write a reviewA hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
Add to VS Codecopilot mcp add --transport http freshdesk-mcp-by-usefulapi https://freshdesk.usefulapi.io/mcp
A hosted server: nothing runs on your machine.
Add to Cursor
.cursor/mcp.json{
"mcpServers": {
"freshdesk-mcp-by-usefulapi": {
"url": "https://freshdesk.usefulapi.io/mcp"
}
}
}A hosted server: nothing runs on your machine.
claude mcp add --transport http freshdesk-mcp-by-usefulapi https://freshdesk.usefulapi.io/mcp
A hosted server: nothing runs on your machine.
codex mcp add freshdesk-mcp-by-usefulapi --url https://freshdesk.usefulapi.io/mcp
A hosted server: nothing runs on your machine.
~/.gemini/config/mcp_config.json{
"mcpServers": {
"freshdesk-mcp-by-usefulapi": {
"url": "https://freshdesk.usefulapi.io/mcp"
}
}
}A hosted server: nothing runs on your machine.
gemini mcp add --transport http freshdesk-mcp-by-usefulapi https://freshdesk.usefulapi.io/mcp
A hosted server: nothing runs on your machine.
A hosted server: nothing runs on your machine.
openclaw mcp add freshdesk-mcp-by-usefulapi --url https://freshdesk.usefulapi.io/mcp --transport streamable-http
A hosted server: nothing runs on your machine.
opencode mcp add freshdesk-mcp-by-usefulapi --url https://freshdesk.usefulapi.io/mcp
A hosted server: nothing runs on your machine.
hermes mcp add freshdesk-mcp-by-usefulapi --url https://freshdesk.usefulapi.io/mcp
~/.hermes/config.yaml{
"mcp_servers": {
"freshdesk-mcp-by-usefulapi": {
"url": "https://freshdesk.usefulapi.io/mcp"
}
}
}Scanned and passed · checked 5 h ago
Plugins people install alongside Freshdesk MCP by usefulapi.
Anthropic's support playbook for Claude: triage tickets, research answers, draft replies, package escalations and write KB articles.
A community skill that has your agent write polite Thai-language replies, apologies and refund messages for LINE OA, Shopee and more.
WYRE's community plugin for MSP help desks on Freshdesk: triage the queue, summarize tickets, reply and look up contacts and SLAs.
Nobody has shared how they use Freshdesk MCP by usefulapi yet.
“Add an internal note to ticket 1042 saying we are waiting on the supplier.”
“Set every open ticket tagged 'outage' to high priority.”
“Find the contact for [email protected] and show their company.”
Nothing new reaches your agent until a person has looked at it.
Scanned on every change, and again when our rules improve.
MuseSupported
Grok BotSupportedTell us and a person on the trust team will look at it. Or email [email protected].
Security scan
Passed
Safe to install in every agent it supports. Runs remotely on freshdesk.usefulapi.io · not an mcp server.