# draft-response

> Draft a professional customer-facing response tailored to the situation and relationship.

Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

- Type: Skill
- Made by: anthropics
- Category: Customer support
- Formats: Skills
- Version: 3fd6fdc
- Source: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response
- Page: https://pluginboard.ai/skills/draft-response-anthropics

## Works with

- ChatGPT
- Claude
- Gemini
- GitHub Copilot
- Cursor
- Claude Code
- Codex
- Antigravity
- Gemini CLI
- Replit
- OpenClaw
- OpenCode
- Hermes Agent

## Install

### ChatGPT

In ChatGPT: Download the draft-response folder and zip it, then Plugins → Skills → Create → Upload from your computer. Business and Enterprise plans.

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### Claude

In Claude (web or desktop): Download the draft-response folder and zip the folder itself, then upload it in Customize → Skills.

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### Gemini

In Gemini: Download the draft-response folder, then at gemini.google.com click Customize → Skills → Create → Upload and pick the folder (or a .zip of it).

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### GitHub Copilot

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/draft-response ~/.copilot/skills/draft-response
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### Cursor

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/draft-response ~/.cursor/skills/draft-response
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### Claude Code

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/draft-response ~/.claude/skills/draft-response
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

Or all of Customer Support, in Claude Code:

```text
/plugin marketplace add anthropics/knowledge-work-plugins
/plugin install customer-support@knowledge-work-plugins
```

### Codex

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/draft-response ~/.agents/skills/draft-response
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### Antigravity

In Antigravity: Copy the draft-response folder into ~/.gemini/config/skills (Antigravity app and IDE) or ~/.gemini/antigravity-cli/skills (Antigravity CLI).

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### Gemini CLI

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/draft-response ~/.gemini/skills/draft-response
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### Replit

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/draft-response .agents/skills/draft-response
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### OpenClaw

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/draft-response ~/.openclaw/skills/draft-response
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### OpenCode

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/draft-response ~/.config/opencode/skills/draft-response
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

### Hermes Agent

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/draft-response ~/.hermes/skills/draft-response
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/draft-response

---
From Pluginboard (https://pluginboard.ai).