# customer-escalation

> Package an escalation for engineering, product, or leadership with full context.

Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.

- Type: Skill
- Made by: anthropics
- Category: Customer support
- Formats: Skills
- Version: 069eae3
- Source: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation
- Page: https://pluginboard.ai/skills/customer-escalation-anthropics

## Works with

- ChatGPT
- Claude
- Gemini
- GitHub Copilot
- Cursor
- Claude Code
- Codex
- Antigravity
- Gemini CLI
- Replit
- OpenClaw
- OpenCode
- Hermes Agent

## Install

### ChatGPT

In ChatGPT: Download the customer-escalation folder and zip it, then Plugins → Skills → Create → Upload from your computer. Business and Enterprise plans.

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### Claude

In Claude (web or desktop): Download the customer-escalation folder and zip the folder itself, then upload it in Customize → Skills.

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### Gemini

In Gemini: Download the customer-escalation folder, then at gemini.google.com click Customize → Skills → Create → Upload and pick the folder (or a .zip of it).

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### GitHub Copilot

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/customer-escalation ~/.copilot/skills/customer-escalation
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### Cursor

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/customer-escalation ~/.cursor/skills/customer-escalation
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### Claude Code

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/customer-escalation ~/.claude/skills/customer-escalation
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

Or all of Customer Support, in Claude Code:

```text
/plugin marketplace add anthropics/knowledge-work-plugins
/plugin install customer-support@knowledge-work-plugins
```

### Codex

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/customer-escalation ~/.agents/skills/customer-escalation
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### Antigravity

In Antigravity: Copy the customer-escalation folder into ~/.gemini/config/skills (Antigravity app and IDE) or ~/.gemini/antigravity-cli/skills (Antigravity CLI).

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### Gemini CLI

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/customer-escalation ~/.gemini/skills/customer-escalation
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### Replit

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/customer-escalation .agents/skills/customer-escalation
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### OpenClaw

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/customer-escalation ~/.openclaw/skills/customer-escalation
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### OpenCode

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/customer-escalation ~/.config/opencode/skills/customer-escalation
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

### Hermes Agent

Run in your terminal:

```shell
npx -y degit anthropics/knowledge-work-plugins/customer-support/skills/customer-escalation ~/.hermes/skills/customer-escalation
```

View the folder on GitHub: https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/customer-escalation

---
From Pluginboard (https://pluginboard.ai).