# Thai Customer Service

> A community skill that has your agent write polite Thai-language replies, apologies and refund messages for LINE OA, Shopee and more.

Thai Customer Service is a community Claude Code plugin from Vittawat's (Boom-Vitt) claude-thai-skills collection. It's a single skill for businesses that answer customers in Thai. It teaches your agent how Thai customer service chat works, so replies come out polite, quick and calm, with the right particles, pronouns and level of apology. The messages it writes are in Thai, and so is most of its guidance.

What you can do with it
- Reply to customers on LINE OA, a Facebook Page inbox, Instagram DM, Shopee, Lazada and TikTok Shop, with an opening line suited to each channel
- Pick the right apology for the problem, from a slow reply to a damaged item or a public complaint, without over-apologising for small things
- Write refund, return and exchange messages, including a polite refusal that cites the shop's policy and offers an exchange, store credit or a discount instead
- Calm an angry customer: empathy first, the fix second, and none of the defensive phrases that turn a complaint into a public row
- Send order and shipping updates, out-of-stock notices and after-hours auto-replies
- Handle delivery problems: late parcels, damage in transit, the wrong item, parcels marked delivered that never arrived, and wrong addresses, asking for the photos and order details the shop needs

What it teaches your agent
- To end almost every sentence with the polite particle (ค่ะ or ครับ) and soften the close with นะคะ or นะครับ
- How to address the customer (คุณลูกค้า by default, พี่ or น้อง when it fits, or their name) and to keep one form for the whole thread
- When the shop apologises for its own mistake (ขออภัย) and when it expresses sympathy for a courier's (ขอแสดงความเสียใจ), and not to admit a parcel is lost before the courier has checked
- Which emoji suit which moment: 🙏 to apologise or thank, and never 555 or 🤣 with a complaint
- Common mistakes to avoid, such as copy-paste auto-replies that don't answer the question, or promising a reply time the team can't keep

How to install it
In Claude Code, run /plugin marketplace add Boom-Vitt/claude-thai-skills, then /plugin install thai-customer-service@claude-thai-skills. The same marketplace also offers all twelve of the author's Thai skills as one plugin, claude-thai-skills.

Good to know
- It's a community plugin by Vittawat (Boom-Vitt), MIT licensed. It isn't made by or affiliated with LINE, Shopee, Lazada or the other platforms it writes for.
- It doesn't connect to any inbox or marketplace: your agent drafts the message and you send it.
- It's guidance and templates, with no code. The author notes that his prose skills are at version 0.1 and haven't been through adversarial testing yet.
- You can ask in Thai or English; the replies come out in Thai.

- Type: Plugin
- Made by: boom-vitt
- Category: Customer support
- Formats: Claude plugins
- Version: 0.1.0
- Website: https://github.com/Boom-Vitt/claude-thai-skills/tree/main/skills/thai-customer-service
- Source: https://github.com/boom-vitt/claude-thai-skills/tree/HEAD/skills/thai-customer-service
- Page: https://pluginboard.ai/plugins/thai-customer-service

## Works with

- Claude
- GitHub Copilot
- Claude Code
- OpenClaw

## Install

### Claude

In Claude (web or desktop): Customize → Plugins → Add → Add marketplace, enter Boom-Vitt/claude-thai-skills, then add thai-customer-service

### Claude Code

In Claude Code:

```text
/plugin marketplace add Boom-Vitt/claude-thai-skills
/plugin install thai-customer-service@claude-thai-skills
```

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From Pluginboard (https://pluginboard.ai).