# NewDesk

> Work your NewDesk help desk from your agent: read the queue, answer and solve tickets, look up customers and refund in Stripe.

NewDesk's own MCP server for its help desk. Your agent reads the queue, answers customers, updates tickets and looks people up, and with Stripe connected it can refund invoices and cancel subscriptions. Everything it does happens as you, and shows on the ticket under your name.

What you can do with it
- See how the queue stands: open, pending, late, unassigned and solved today, and who's on the team
- List tickets by status or saved view, search them, and read one in full with its whole thread
- Reply to a customer on the channel the ticket came in on, and mark it solved in the same step
- Leave internal notes, change status, priority, owner and tags, and open a ticket for a customer
- Find customers by name, email or phone, and see their Stripe subscriptions and recent invoices
- Refund a paid Stripe invoice in full or in part, or cancel a subscription
- See the questions the desk's own assistant couldn't answer from the knowledge base, and ask that assistant what a customer would be told

How it connects
NewDesk hosts it at https://newdesk.ai/api/mcp. Agents that add a server by its address, such as Claude and ChatGPT, ask you to sign in to NewDesk and pick the workspace. For a config file, make a token under Integrations in NewDesk (it's shown once) and send it as a bearer token.

Good to know
- Refunds and cancellations move real money, so they're confirmed with you first.
- The billing, refund and cancel tools need Stripe connected to NewDesk.
- MCP tool calls are unlimited on every NewDesk license, the free one included.

- Type: Plugin
- Made by: Newdesk
- Category: Customer support
- Formats: Remote MCP
- Version: 1.1.0
- Website: https://newdesk.ai/mcp
- Page: https://pluginboard.ai/plugins/newdesk

## Works with

- ChatGPT
- Claude
- Muse
- Grok Bot
- Gemini
- Grok
- GitHub Copilot
- Cursor
- Claude Code
- Codex
- Antigravity
- Gemini CLI
- Replit
- OpenClaw
- OpenCode
- Hermes Agent

## Install

### ChatGPT

In ChatGPT on the web: Plugins → + → Add custom MCP server, then paste https://newdesk.ai/api/mcp under Connection. Business and Enterprise plans; Pro can add read-only servers.

### Claude

In Claude (web or desktop): Customize → Connectors → Add custom connector, then paste https://newdesk.ai/api/mcp

### Muse

In Muse: In a Muse chat, ask it to create a custom connector for the MCP server at https://newdesk.ai/api/mcp. Then tap Connect on the card it shows and sign in, or add your key.

### Grok Bot

In Grok Bot: In a chat with your Bot, say "Add this MCP server: https://newdesk.ai/api/mcp". It confirms the details with you and sets it up, and the tools are ready from your next message.

### Gemini

In Gemini: At gemini.google.com: Settings → Connected Apps → Add a custom app, then paste https://newdesk.ai/api/mcp

### Grok

In Grok on the web: At grok.com/connectors: New Connector → Custom, then enter https://newdesk.ai/api/mcp and sign in if it asks.

### GitHub Copilot

Add to VS Code: vscode:mcp/install?%7B%22name%22%3A%22newdesk%22%2C%22type%22%3A%22http%22%2C%22url%22%3A%22https%3A%2F%2Fnewdesk.ai%2Fapi%2Fmcp%22%7D

Copilot CLI:

```shell
copilot mcp add --transport http newdesk https://newdesk.ai/api/mcp
```

### Cursor

Add to Cursor: cursor://anysphere.cursor-deeplink/mcp/install?name=newdesk&config=eyJ1cmwiOiJodHRwczovL25ld2Rlc2suYWkvYXBpL21jcCJ9

Add to .cursor/mcp.json:

```json
{
  "mcpServers": {
    "newdesk": {
      "url": "https://newdesk.ai/api/mcp"
    }
  }
}
```

### Claude Code

Run in your terminal:

```shell
claude mcp add --transport http newdesk https://newdesk.ai/api/mcp
```

### Codex

Run in your terminal:

```shell
codex mcp add newdesk --url https://newdesk.ai/api/mcp
```

### Antigravity

Add to ~/.gemini/config/mcp_config.json:

```json
{
  "mcpServers": {
    "newdesk": {
      "url": "https://newdesk.ai/api/mcp"
    }
  }
}
```

### Gemini CLI

Run in your terminal:

```shell
gemini mcp add --transport http newdesk https://newdesk.ai/api/mcp
```

### Replit

In Replit: At replit.com/integrations, open MCP Servers → + Add MCP server, paste https://newdesk.ai/api/mcp (add any headers under Advanced settings), then click Test & save.

### OpenClaw

Run in your terminal:

```shell
openclaw mcp add newdesk --url https://newdesk.ai/api/mcp --transport streamable-http
```

If it needs a key or sign-in: For https://newdesk.ai/api/mcp, add --header NAME=value for each header it needs, or --auth oauth and then run openclaw mcp login newdesk.

### OpenCode

Run in your terminal:

```shell
opencode mcp add newdesk --url https://newdesk.ai/api/mcp
```

If it needs a key: For https://newdesk.ai/api/mcp, add --header 'NAME=value' for each header it needs. Add --global to use it in every project.

### Hermes Agent

Run in your terminal:

```shell
hermes mcp add newdesk --url https://newdesk.ai/api/mcp
```

Add to ~/.hermes/config.yaml:

```json
{
  "mcp_servers": {
    "newdesk": {
      "url": "https://newdesk.ai/api/mcp"
    }
  }
}
```

If it signs in with OAuth: If https://newdesk.ai/api/mcp asks you to sign in, add --auth oauth to the command, or auth: oauth to its entry.

---
From Pluginboard (https://pluginboard.ai).