# IrisAgent Support Analyst

> Ask IrisAgent's Support Analyst about your support tickets, chats, agents and AI answer quality, and get answers that cite tickets.

IrisAgent's own MCP server for its Support Analyst. IrisAgent is an AI support platform that works on top of helpdesks such as Zendesk and Salesforce. Connect your agent and ask about your support data without opening the IrisAgent portal: answers come from the tickets, chats and knowledge IrisAgent has already ingested for your account, and cite the tickets they used.

What you can do with it
- Ask about ticket volume and trends, and what's driving them
- Summarize a ticket and check whether the AI's answer on it was correct
- See what your team told a customer about an issue
- Compare your support agents, for example by first response time
- Find Jira issues linked to customer complaints
- Get the weekly support briefing: AI deflection, escalations, knowledge gaps, AutoQA results and new or trending ticket categories
- List the saved Support Analyst questions your team has set up
- Ask follow-up questions that keep the context, or focus a question on one ticket

How it connects
IrisAgent hosts it at https://mcp.irisagent.com/mcp. Agents that support sign-in send you to IrisAgent to sign in. Otherwise, an IrisAgent admin generates an MCP API key under Deploy > AI Assistants (MCP), and you send it in an "Authorization: Bearer" header. IrisAgent's setup guide uses https://api1.irisagent.com/mcp, which reaches the same server.

Good to know
- Read only: it can search, count, summarize and audit, and draft knowledge articles or procedures for you to review. It can't change tickets, send replies or publish anything.
- You need an IrisAgent account with a connected ticketing system.
- Answers, including quoted ticket text, go to the provider of the agent you use.
- Each organization can ask up to 20 questions a minute, with up to four running at once.

- Type: Plugin
- Made by: Irisagent
- Category: Customer support
- Formats: Remote MCP
- Version: 1.0.0
- Website: https://docs.irisagent.com/deploying-irisagent/MCP-Server
- Page: https://pluginboard.ai/plugins/irisagent-mcp

## Works with

- ChatGPT
- Claude
- Muse
- Grok Bot
- Gemini
- Grok
- GitHub Copilot
- Cursor
- Claude Code
- Codex
- Antigravity
- Gemini CLI
- Replit
- OpenClaw
- OpenCode
- Hermes Agent

## Install

You'll need:

- `Authorization` (optional): Optional. 'Bearer <key>' with an IrisAgent MCP API key, for custom agents only. Leave unset to sign in with OAuth.

Replace each `<NAME>` placeholder with your own value.

### ChatGPT

In ChatGPT on the web: Plugins → + → Add custom MCP server, then paste https://mcp.irisagent.com/mcp under Connection. Business and Enterprise plans; Pro can add read-only servers.

### Claude

In Claude (web or desktop): Customize → Connectors → Add custom connector, then paste https://mcp.irisagent.com/mcp

### Muse

In Muse: In a Muse chat, ask it to create a custom connector for the MCP server at https://mcp.irisagent.com/mcp. Then tap Connect on the card it shows and sign in, or add your key.

### Grok Bot

In Grok Bot: In a chat with your Bot, say "Add this MCP server: https://mcp.irisagent.com/mcp". It confirms the details with you and sets it up, and the tools are ready from your next message.

### Gemini

In Gemini: At gemini.google.com: Settings → Connected Apps → Add a custom app, then paste https://mcp.irisagent.com/mcp

### Grok

In Grok on the web: At grok.com/connectors: New Connector → Custom, then enter https://mcp.irisagent.com/mcp and sign in if it asks.

### GitHub Copilot

Add to VS Code: vscode:mcp/install?%7B%22name%22%3A%22irisagent-support-analyst%22%2C%22type%22%3A%22http%22%2C%22url%22%3A%22https%3A%2F%2Fmcp.irisagent.com%2Fmcp%22%7D

Copilot CLI:

```shell
copilot mcp add --transport http irisagent-support-analyst https://mcp.irisagent.com/mcp
```

### Cursor

Add to Cursor: cursor://anysphere.cursor-deeplink/mcp/install?name=irisagent-support-analyst&config=eyJ1cmwiOiJodHRwczovL21jcC5pcmlzYWdlbnQuY29tL21jcCJ9

Add to .cursor/mcp.json:

```json
{
  "mcpServers": {
    "irisagent-support-analyst": {
      "url": "https://mcp.irisagent.com/mcp"
    }
  }
}
```

### Claude Code

Run in your terminal:

```shell
claude mcp add --transport http irisagent-support-analyst https://mcp.irisagent.com/mcp
```

### Codex

Run in your terminal:

```shell
codex mcp add irisagent-support-analyst --url https://mcp.irisagent.com/mcp
```

### Antigravity

Add to ~/.gemini/config/mcp_config.json:

```json
{
  "mcpServers": {
    "irisagent-support-analyst": {
      "url": "https://mcp.irisagent.com/mcp"
    }
  }
}
```

### Gemini CLI

Run in your terminal:

```shell
gemini mcp add --transport http irisagent-support-analyst https://mcp.irisagent.com/mcp
```

### Replit

In Replit: At replit.com/integrations, open MCP Servers → + Add MCP server, paste https://mcp.irisagent.com/mcp (add any headers under Advanced settings), then click Test & save.

### OpenClaw

Run in your terminal:

```shell
openclaw mcp add irisagent-support-analyst --url https://mcp.irisagent.com/mcp --transport streamable-http
```

If it needs a key or sign-in: For https://mcp.irisagent.com/mcp, add --header NAME=value for each header it needs, or --auth oauth and then run openclaw mcp login irisagent-support-analyst.

### OpenCode

Run in your terminal:

```shell
opencode mcp add irisagent-support-analyst --url https://mcp.irisagent.com/mcp
```

If it needs a key: For https://mcp.irisagent.com/mcp, add --header 'NAME=value' for each header it needs. Add --global to use it in every project.

### Hermes Agent

Run in your terminal:

```shell
hermes mcp add irisagent-support-analyst --url https://mcp.irisagent.com/mcp
```

Add to ~/.hermes/config.yaml:

```json
{
  "mcp_servers": {
    "irisagent-support-analyst": {
      "url": "https://mcp.irisagent.com/mcp"
    }
  }
}
```

If it signs in with OAuth: If https://mcp.irisagent.com/mcp asks you to sign in, add --auth oauth to the command, or auth: oauth to its entry.

---
From Pluginboard (https://pluginboard.ai).