# Intercom

> Intercom's plugin: search conversations and contacts, spot support patterns, build customer profiles and install the Intercom Messenger.

Intercom's own plugin for coding agents. It connects your agent to your Intercom workspace through Intercom's hosted MCP server and adds four skills: analysing conversations, building a customer profile, installing the Intercom Messenger and installing the Intercom CLI.

What you can do with it
- Find the most common topics in open conversations and spot support patterns
- Investigate a customer's issue: their profile, every conversation and the full threads, internal notes included
- Build a customer 360 profile from an email or a company name, with conversation history, key themes and a timeline
- Look up contacts and companies, with their custom attributes, tags and segments
- Install the Intercom Messenger with JWT-based identity verification in React, Next.js, Vue.js or plain JavaScript
- Install and sign in to the @intercom/cli command-line tool

How to install it
In Claude Code, run /plugin install intercom. In Google Antigravity, install Intercom from Customizations, Plugins, Discover, or choose Install from URL with https://github.com/intercom/claude-plugin-external.

How it connects
The plugin bundles Intercom's remote MCP server at https://mcp.intercom.com/mcp. It asks you to sign in to your Intercom workspace with OAuth the first time it's used.

Good to know
- The bundled address is Intercom's US endpoint, so the plugin suits US-hosted workspaces. Intercom's MCP docs give https://mcp.eu.intercom.com/mcp for EU-hosted ones; AU-hosted workspaces aren't supported yet.
- It mostly searches and reads. Intercom's current MCP server can also create and update Help Center articles and add internal notes to conversations, which only teammates see; it can't send replies to customers.
- Workspaces with Fin Operator also get tools to send Operator work and review or apply the changes it proposes.

- Type: Plugin
- Made by: intercom
- Category: Customer support
- Formats: Claude plugins
- Version: latest
- Website: https://github.com/intercom/claude-plugin-external
- Source: https://github.com/intercom/claude-plugin-external
- Page: https://pluginboard.ai/plugins/intercom-plugin

## Works with

- Claude
- GitHub Copilot
- Claude Code
- OpenClaw

## Install

### Claude

In Claude (web or desktop): Customize → Plugins → Add → Add marketplace, enter anthropics/knowledge-work-plugins, then add intercom

### Claude Code

In Claude Code:

```text
/plugin marketplace add anthropics/knowledge-work-plugins
/plugin install intercom@knowledge-work-plugins
```

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From Pluginboard (https://pluginboard.ai).