# Freshdesk MCP by usefulapi

> Search, read, update and reply to Freshdesk tickets from your agent, through usefulapi's independent hosted server.

An independent hosted MCP server for Freshdesk, made by usefulapi, not by Freshworks. usefulapi is run by an independent developer in the Czech Republic and hosts MCP servers for many SaaS tools. This one calls the Freshdesk API with your own credentials, so your agent can find and read tickets, look up customers and, when you ask, create, update and reply to tickets.

What you can do with it
- Find open, urgent or unassigned tickets by status, priority, agent, group or tag
- Read a ticket with its public replies and internal notes, and sum up what happened so far
- Create a ticket for a customer, or change a ticket's status, priority and other fields
- Reply to a ticket (the reply is sent to the requester) or add a note, which is private by default
- Search, create and update contacts, and list or create companies
- List your support agents and the groups tickets are routed to

How it connects
usefulapi hosts it at https://freshdesk.usefulapi.io/mcp. Add only the address: the server signs you in with OAuth, and its login page asks for your Freshdesk domain and your Freshdesk API key (in Freshdesk, under Profile settings). Don't put an Authorization header or an API key in your agent's config; usefulapi says some clients then send that header instead of the login token, and every call fails.

Good to know
- This is a third-party service: usefulapi keeps your Freshdesk API key, per user, and uses it to call the Freshdesk API on your behalf. Your Freshdesk plan and Freshworks' terms still apply.
- Read tools never change data, and the server tells your agent to ask you before anything that creates or changes it.
- The free plan covers 50 tool calls a month. More needs usefulapi's paid Pro plan, which covers this server only; the server's own tools show your usage and return a payment link.

- Type: Plugin
- Made by: Usefulapi
- Category: Customer support
- Formats: Remote MCP
- Version: 1.24.0
- Website: https://usefulapi.io/freshdesk/
- Source: https://github.com/m190/usefulapi-mcp/tree/HEAD/servers/freshdesk
- Page: https://pluginboard.ai/plugins/freshdesk-mcp-by-usefulapi

## Works with

- ChatGPT
- Claude
- Muse
- Grok Bot
- Gemini
- Grok
- GitHub Copilot
- Cursor
- Claude Code
- Codex
- Antigravity
- Gemini CLI
- Replit
- OpenClaw
- OpenCode
- Hermes Agent

## Install

### ChatGPT

In ChatGPT on the web: Plugins → + → Add custom MCP server, then paste https://freshdesk.usefulapi.io/mcp under Connection. Business and Enterprise plans; Pro can add read-only servers.

### Claude

In Claude (web or desktop): Customize → Connectors → Add custom connector, then paste https://freshdesk.usefulapi.io/mcp

### Muse

In Muse: In a Muse chat, ask it to create a custom connector for the MCP server at https://freshdesk.usefulapi.io/mcp. Then tap Connect on the card it shows and sign in, or add your key.

### Grok Bot

In Grok Bot: In a chat with your Bot, say "Add this MCP server: https://freshdesk.usefulapi.io/mcp". It confirms the details with you and sets it up, and the tools are ready from your next message.

### Gemini

In Gemini: At gemini.google.com: Settings → Connected Apps → Add a custom app, then paste https://freshdesk.usefulapi.io/mcp

### Grok

In Grok on the web: At grok.com/connectors: New Connector → Custom, then enter https://freshdesk.usefulapi.io/mcp and sign in if it asks.

### GitHub Copilot

Add to VS Code: vscode:mcp/install?%7B%22name%22%3A%22freshdesk-mcp-by-usefulapi%22%2C%22type%22%3A%22http%22%2C%22url%22%3A%22https%3A%2F%2Ffreshdesk.usefulapi.io%2Fmcp%22%7D

Copilot CLI:

```shell
copilot mcp add --transport http freshdesk-mcp-by-usefulapi https://freshdesk.usefulapi.io/mcp
```

### Cursor

Add to Cursor: cursor://anysphere.cursor-deeplink/mcp/install?name=freshdesk-mcp-by-usefulapi&config=eyJ1cmwiOiJodHRwczovL2ZyZXNoZGVzay51c2VmdWxhcGkuaW8vbWNwIn0%3D

Add to .cursor/mcp.json:

```json
{
  "mcpServers": {
    "freshdesk-mcp-by-usefulapi": {
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}
```

### Claude Code

Run in your terminal:

```shell
claude mcp add --transport http freshdesk-mcp-by-usefulapi https://freshdesk.usefulapi.io/mcp
```

### Codex

Run in your terminal:

```shell
codex mcp add freshdesk-mcp-by-usefulapi --url https://freshdesk.usefulapi.io/mcp
```

### Antigravity

Add to ~/.gemini/config/mcp_config.json:

```json
{
  "mcpServers": {
    "freshdesk-mcp-by-usefulapi": {
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}
```

### Gemini CLI

Run in your terminal:

```shell
gemini mcp add --transport http freshdesk-mcp-by-usefulapi https://freshdesk.usefulapi.io/mcp
```

### Replit

In Replit: At replit.com/integrations, open MCP Servers → + Add MCP server, paste https://freshdesk.usefulapi.io/mcp (add any headers under Advanced settings), then click Test & save.

### OpenClaw

Run in your terminal:

```shell
openclaw mcp add freshdesk-mcp-by-usefulapi --url https://freshdesk.usefulapi.io/mcp --transport streamable-http
```

If it needs a key or sign-in: For https://freshdesk.usefulapi.io/mcp, add --header NAME=value for each header it needs, or --auth oauth and then run openclaw mcp login freshdesk-mcp-by-usefulapi.

### OpenCode

Run in your terminal:

```shell
opencode mcp add freshdesk-mcp-by-usefulapi --url https://freshdesk.usefulapi.io/mcp
```

If it needs a key: For https://freshdesk.usefulapi.io/mcp, add --header 'NAME=value' for each header it needs. Add --global to use it in every project.

### Hermes Agent

Run in your terminal:

```shell
hermes mcp add freshdesk-mcp-by-usefulapi --url https://freshdesk.usefulapi.io/mcp
```

Add to ~/.hermes/config.yaml:

```json
{
  "mcp_servers": {
    "freshdesk-mcp-by-usefulapi": {
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}
```

If it signs in with OAuth: If https://freshdesk.usefulapi.io/mcp asks you to sign in, add --auth oauth to the command, or auth: oauth to its entry.

---
From Pluginboard (https://pluginboard.ai).