# Chatway Live Chat > Let your agent read, search and answer your Chatway live chats: triage the inbox, draft replies from your help center, assign and resolve. Chatway's own MCP server for its live chat and support inbox. Your agent can read and search conversations, look up contacts and search your FAQ and Help Center. If you allow it, it can also reply to customers, add notes, and assign, tag and resolve conversations. What you can do with it - List, search and read conversations, with their full message history - Find contacts and see a visitor's details and past conversations - Search your FAQ and Help Center to ground an answer in your own docs - Draft replies in the chat, or send them to the customer once you've granted reply permission - Add private notes, tag contacts and set custom data (tags and custom data need a paid plan) - Assign conversations to teammates, resolve or reopen them, and hand a conversation from Chatway's AI assistant to a human How it connects Chatway hosts it at https://mcp.chatway.app/mcp. Add the address to your agent and sign in with your Chatway account (OAuth, no API key). Only workspace owners and admins can connect. While signing in you choose which widgets and channels it can see (your website widget, email, WhatsApp, Messenger, Instagram) and which permissions it gets. It works on every Chatway plan, including Free. Replies go to real customers - A sent reply goes straight into the conversation as the connection's "Send Replies as" agent. The customer sees it like any other agent reply, and it can't be unsent. - Chatway asks you to confirm before resolving, reopening or assigning conversations and before removing tags or custom data, but not before sending a reply, so check your agent's approval settings. - Chatway suggests starting read-only and asking for drafts. Grant the send_replies permission only when you want it to message customers. - It acts only when you ask. Answering new messages automatically takes Chatway webhooks and a workflow of your own. Good to know - Change permissions or disconnect any time under AI, then External AI, in Chatway. - Chatway also publishes agent skills for triage, reply drafting, routing, customer context and support insights, installed separately with npx skills add Chatway-app/chatway-mcp-server. - Each connection can make 120 requests a minute. - Type: Plugin - Made by: chatway-app - Category: Customer support - Formats: Remote MCP - Version: 1.2.2 - Website: https://developers.chatway.app/mcp/guides.mcp_overview - Source: https://github.com/chatway-app/chatway-mcp-server - Page: https://pluginboard.ai/plugins/chatway-live-chat ## Works with - ChatGPT - Claude - Muse - Grok Bot - Gemini - Grok - GitHub Copilot - Cursor - Claude Code - Codex - Antigravity - Gemini CLI - Replit - OpenClaw - OpenCode - Hermes Agent ## Install ### ChatGPT In ChatGPT on the web: Plugins → + → Add custom MCP server, then paste https://mcp.chatway.app/mcp under Connection. Business and Enterprise plans; Pro can add read-only servers. ### Claude In Claude (web or desktop): Customize → Connectors → Add custom connector, then paste https://mcp.chatway.app/mcp ### Muse In Muse: In a Muse chat, ask it to create a custom connector for the MCP server at https://mcp.chatway.app/mcp. Then tap Connect on the card it shows and sign in, or add your key. ### Grok Bot In Grok Bot: In a chat with your Bot, say "Add this MCP server: https://mcp.chatway.app/mcp". It confirms the details with you and sets it up, and the tools are ready from your next message. ### Gemini In Gemini: At gemini.google.com: Settings → Connected Apps → Add a custom app, then paste https://mcp.chatway.app/mcp ### Grok In Grok on the web: At grok.com/connectors: New Connector → Custom, then enter https://mcp.chatway.app/mcp and sign in if it asks. ### GitHub Copilot Add to VS Code: vscode:mcp/install?%7B%22name%22%3A%22chatway-live-chat%22%2C%22type%22%3A%22http%22%2C%22url%22%3A%22https%3A%2F%2Fmcp.chatway.app%2Fmcp%22%7D Copilot CLI: ```shell copilot mcp add --transport http chatway-live-chat https://mcp.chatway.app/mcp ``` ### Cursor Add to Cursor: cursor://anysphere.cursor-deeplink/mcp/install?name=chatway-live-chat&config=eyJ1cmwiOiJodHRwczovL21jcC5jaGF0d2F5LmFwcC9tY3AifQ%3D%3D Add to .cursor/mcp.json: ```json { "mcpServers": { "chatway-live-chat": { "url": "https://mcp.chatway.app/mcp" } } } ``` ### Claude Code Run in your terminal: ```shell claude mcp add --transport http chatway-live-chat https://mcp.chatway.app/mcp ``` ### Codex Run in your terminal: ```shell codex mcp add chatway-live-chat --url https://mcp.chatway.app/mcp ``` ### Antigravity Add to ~/.gemini/config/mcp_config.json: ```json { "mcpServers": { "chatway-live-chat": { "url": "https://mcp.chatway.app/mcp" } } } ``` ### Gemini CLI Run in your terminal: ```shell gemini mcp add --transport http chatway-live-chat https://mcp.chatway.app/mcp ``` ### Replit In Replit: At replit.com/integrations, open MCP Servers → + Add MCP server, paste https://mcp.chatway.app/mcp (add any headers under Advanced settings), then click Test & save. ### OpenClaw Run in your terminal: ```shell openclaw mcp add chatway-live-chat --url https://mcp.chatway.app/mcp --transport streamable-http ``` If it needs a key or sign-in: For https://mcp.chatway.app/mcp, add --header NAME=value for each header it needs, or --auth oauth and then run openclaw mcp login chatway-live-chat. ### OpenCode Run in your terminal: ```shell opencode mcp add chatway-live-chat --url https://mcp.chatway.app/mcp ``` If it needs a key: For https://mcp.chatway.app/mcp, add --header 'NAME=value' for each header it needs. Add --global to use it in every project. ### Hermes Agent Run in your terminal: ```shell hermes mcp add chatway-live-chat --url https://mcp.chatway.app/mcp ``` Add to ~/.hermes/config.yaml: ```json { "mcp_servers": { "chatway-live-chat": { "url": "https://mcp.chatway.app/mcp" } } } ``` If it signs in with OAuth: If https://mcp.chatway.app/mcp asks you to sign in, add --auth oauth to the command, or auth: oauth to its entry. --- From Pluginboard (https://pluginboard.ai).